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Heppell, Michael,

5 star service : how to deliver exceptional customer service / Five star service Michael Heppell. - Second edition. - xvii, 273 pages ; 22 cm

ISBN: 9780273747758

ISSN:

LCCN: 2015025853

Subjects--Topical Terms:
Customer services--Management.
Consumer satisfaction.

LC Class. No.: HF5415.5 / .H424 2015

Dewey Class. No.: 658.8/12 / 658.8/12 HEP

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