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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.

By: Inghilleri, LeonardoMaterial type: Text

TextPublication details: New York : American Management Association, c2010Description: xvi, 170 p. ; 24 cmISBN: 9780814415382; 0814415385DDC classification: 658.8/12 LOC classification: HF5415.5 | .I543 2010

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Item type	Current library	Call number	Status	Date due	Barcode
	Dorset College - Main Library	658.8/12 (Browse shelf (Opens below))	Available		658.8/12 ING

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