Heppell, Michael, <br/><br/>
5 star service :  how to deliver exceptional customer service / 
 Five star service 
Michael Heppell. 
 - Second edition. 
 - xvii, 273 pages ;  22 cm 
<br/><br/><label>ISBN: </label>9780273747758 
<br/><br/><label>ISSN: </label>
<br/><br/><label>LCCN: </label>2015025853 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H424 2015 
<br/><br/><label>Dewey Class. No.: </label>658.8/12  / 658.8/12 HEP