01194cam a2200349 i 4500 18687076 OSt 20251031114432.0 150706s2015 enk 000 0 eng 2015025853 9780273747758 9780273747758 18687076 DLC eng DLC rda DLC pcc HF5415.5 .H424 2015 658.8/12 23 658.8/12 HEP Heppell, Michael, author. 5 star service : how to deliver exceptional customer service / Michael Heppell. Five star service Second edition. Harlow, United Kingdom ; New York : Pearson Education, 2010 xvii, 273 pages ; 22 cm text rdacontent unmediated rdamedia volume rdacarrier Customer services Management. Consumer satisfaction. 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK 2370 2370 0 0 ddc 0 0 DC-Main DC-Main 2025-10-31 0 658.8/12 658.8/12 HEP 2025-10-31 2025-10-31 BK