TY  - BOOK
AU  - Heppell,Michael
TI  - 5 star service: how to deliver exceptional customer service 
SN  - 9780273747758
AV  - HF5415.5 .H424 2015
U1  - 658.8/12 23
PY  - 2010///
CY  - Harlow, United Kingdom, New York
PB  - Pearson Education
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
ER  -