Inghilleri, Leonardo. <br/><br/>
Exceptional service, exceptional profit :  the secrets of building a five-star customer service organization / 
Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. 
 - New York :  American Management Association,  c2010. 
 - xvi, 170 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780814415382 0814415385 
<br/><br/><label>LCCN: </label>2009031674 
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .I543 2010 
<br/><br/><label>Dewey Class. No.: </label>658.8/12  / 658.8/12 ING