00711cam a2200181 a 4500 090803s2010 nyu b 001 0 eng 2009031674 9780814415382 0814415385 9780814415399 ebook HF5415.5 .I543 2010 658.8/12 22 658.8/12 ING Inghilleri, Leonardo. Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. New York : American Management Association, c2010. xvi, 170 p. ; 24 cm. ddc 658.8/12 ING 2373 2373 0 0 ddc 0 658_800000000000000_12 0 1240 DC-Main DC-Main 2025-10-31 0 658.8/12 658.8/12 ING 2025-10-31 2025-10-31