TY  - BOOK
AU  - Inghilleri,Leonardo
TI  - Exceptional service, exceptional profit: the secrets of building a five-star customer service organization 
SN  - 9780814415382
AV  - HF5415.5 .I543 2010
U1  - 658.8/12 22
PY  - 2010///
CY  - New York
PB  - American Management Association
ER  -