@book{2376,
	author = {Ford, David,},
	title = {Managing business relationships /},
	publisher = {J. Wiley,},
	year = {c2003.},
	address = {Chichester, West Sussex ;},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/bios/wiley046/2003050058.html}
}