| 000 | 01194cam a2200349 i 4500 | ||
|---|---|---|---|
| 001 | 18687076 | ||
| 003 | OSt | ||
| 005 | 20251031114432.0 | ||
| 008 | 150706s2015 enk 000 0 eng | ||
| 010 | _a 2015025853 | ||
| 020 | _a9780273747758 | ||
| 022 | _29780273747758 | ||
| 035 | _a18687076 | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.H424 2015 |
| 082 | 0 | 0 |
_a658.8/12 _223 _b658.8/12 HEP |
| 100 | 1 |
_aHeppell, Michael, _eauthor. |
|
| 245 | 1 | 0 |
_a5 star service : _bhow to deliver exceptional customer service / _cMichael Heppell. |
| 246 | 3 | _aFive star service | |
| 250 | _aSecond edition. | ||
| 264 | 1 |
_aHarlow, United Kingdom ; _aNew York : _bPearson Education, _c2010 |
|
| 300 |
_axvii, 273 pages ; _c22 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c2370 _d2370 |
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