5 star service : how to deliver exceptional customer service / Michael Heppell.

By: Heppell, Michael [author.]Material type: TextTextPublisher: Harlow, United Kingdom ; New York : Pearson Education, 2010Edition: Second editionDescription: xvii, 273 pages ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780273747758Other title: Five star serviceSubject(s): Customer services -- Management | Consumer satisfactionDDC classification: 658.8/12 LOC classification: HF5415.5 | .H424 2015
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Item type Current library Call number Status Date due Barcode
Books Books Dorset College - Main Library
658.8/12 (Browse shelf (Opens below)) Available 658.8/12 HEP

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